?Q1: WHAT IS THE LEAD TIME?
A1: Our typical lead time is 35 working days after order confirmation. Special requests may be negotiated for adjusted lead times.
?Q2: WHAT SHIPPING METHODS DO YOU OFFER?
A2: We offer various shipping options, including sea freight, air freight, and express delivery (e.g., FEDEX, DHL). The shipping method can be discussed based on order size and destination.
?Q3: DO YOU OFFER CUSTOMIZATION?
A3: Yes, we offer customization services. Please contact us to discuss specific requirements, such as size, color, and packaging.
?Q4: ARE YOU A TRADING COMPANY OR A MANUFACTURER?
A4: We are a manufacturer/factory with our own production facilities, ensuring control over product quality and delivery times.
?Q5: HOW CAN I TRACK MY ORDER STATUS?
A5: Once your order is shipped, we will provide you with a tracking number, which you can use to check the latest shipping information on the carrier's website.
?Q6: DO YOU PROVIDE SAMPLES?
A6: We can provide samples, but sample fees and shipping costs will apply. The sample fee can be deducted from your official order once confirmed.