? FREQUENTLY ASKED QUESTIONS
Q1 WHAT IS THE LEAD TIME?
Our typical lead time is 35 working days after order confirmation. Special requests may be negotiated for adjusted lead times.
Q2 WHAT SHIPPING METHODS DO YOU OFFER?
We offer various shipping options, including sea freight, air freight, and express delivery (e.g., FEDEX, DHL). The shipping method can be discussed based on order size and destination.
Q3 DO YOU OFFER CUSTOMIZATION?
Yes, we offer customization services. Please contact us to discuss specific requirements, such as size, color, and packaging.
Q4 ARE YOU A TRADING COMPANY OR A MANUFACTURER?
We are a manufacturer/factory with our own production facilities, ensuring control over product quality and delivery times.
Q5 HOW CAN I TRACK MY ORDER STATUS?
Once your order is shipped, we will provide you with a tracking number, which you can use to check the latest shipping information on the carrier's website.
Q6 DO YOU PROVIDE SAMPLES?
We can provide samples, but sample fees and shipping costs will apply. The sample fee can be deducted from your official order once confirmed.